Before Contact

Frequently asked questions and answers collections are available. If you have anything you do not understand, please check FAQ first before contacting us.

I want to unsubscribe..
When updating to the NEW version, you can delete from it.
Tap the gear on the top right of the profile screen.
When you tap delete you can delete your acount
I do not want to display position information.

Go to Settings on the mobile> Privacy> Location information service. Make sure “Location information service” is on. Scroll down and look for Langmate. Tap Langmate and select an option.

When updating from old Langmate to new Langmate, the chat history has disappeared.

As we announced beforehand in the application, chat history will not be continued for the new version for server migration. Match history will continue so please enjoy new chat.

What does matching service mean?

It is a service that allows you to enjoy chatting with people with common interests.

Does my SNS timeline show my actions in the app?

No. It also does not show that you are using the app.

Do we have to pay any fees?

Langmate is free to register, match and chat.
You can enjoy various functions such as search, match, chat, etc. with the coins granted at the first login.
You can get coins by viewing video ads or purchase them.

How do you start the matching process?

①If you find a person that interests you swipe “Like” to the right and click the heart.
②The user you liked will receive a notification.
③If you get a “Like” back, then you are matched.

Can’t seem to find a match...

There are three ways to increase your chances.
1.Change your profile picture. People expect to see your face so we think it is better for you to put up a photo of you instead of a photo of a dog or a child. You can change it by changing your Facebook profile picture.
2.Complete your profile, so that users would know more about you.
Writing a simple “Hello” will make it difficult for people to know about you. You should try to write about your profession, interests or hobbies. By letting people know who you are, your chances of finding a match will be higher.
3.Think about your first message. You should be clear about the purpose of your request. You should write, for example, “I want to learn English, is it ok to chat?” or just a simple introduction will do the trick.

If the matching was a success, what should I do next?

Just start chatting! Use the chatroom to start interesting conversations. Start by introducing yourself and then talk about your interests.

Is this app for learning English only?

No. LANGMATE’s objective is for people to socialize and become good friends. Anybody can talk to any user via this app regardless of his or her nationality.

Can I block the other user?

Yes, you can. The whole purpose of this app is to have fun! If you feel like this isn’t for you, you can easily block the users on the other end.

If I change my phone, can I still use the same account?

As long as you have a Facebook&Instagram account, you will be able to use the same account on any device.

What happens if I delete this app and reinstall it?

You will be able to use the same account.

If I face any trouble, what should I do?

Please check CONTACT.

Langmate is checking and fixing the following trouble.

can not log in with FB

We have confirmed that you can not log in at iOS 11 or below.
Please check your iOS version once. If you are below 10 on iOS please try the update.
We apologize for any inconvenience but thank you.

We are sorry for the inconvenience to our customers. Sorry.

Please select the content of your inquiry.
Please input and press send button.


We look forward to your feedback and comments.