Please select the content of your inquiry.
Please input and press send button.

Instagram login bug

There is currently an Instagram login failure.
We are urgently checking the cause of the trouble.
Please wait a moment.
We’re sorry for the inconvenience.

For customers whose VIP and coins are not reflected

VIP and coins may not be reflected depending on your device and communication environment.
We’re sorry for the inconvenience.

・ When it is displayed as VIP user on profile screen

Since the cache data remains on the device, restart the device and restart the Langmate app again.
Make sure you can chat with all your friends in the chat list.
If the above method does not correct the problem, please contact us using the form below.
I will respond as soon as possible.

・ If you are listed as a Free user on the profile screen

The payment on the App Store or Google Play Store may not be successful. In that case
① Screenshot of user ID
② Screenshot of purchased receipt
Please contact us using the form below.
I will respond as soon as possible.

For customers who have spam settings

Some of the customers who make inquiries may not be able to reply because they have spam settings.
Sorry for your inconvenience, but please make settings so that you can receive emails of @ gmail.com.

Langmate user

Other

[Note] It is not a function to send a message to the user.

①Please enter your email address.*
②Did you log in with iPhone or Android?*
③We will review your account.
Langmate app's profile → tap the gear on the top right.
Tap Show your user id to display your account name and user id. Please screenshot this screen and attach it.*


×
④Is Langmate the latest version?*
⑤Please tell us the contents.*
⑥Please attach a sleeve shot of the part where the bug occurs.


×

[Note] It is not a function to send a message to the user.

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